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(已徵到)Customer Engineer 客服工程師 - 應屆畢業生為主 (Location-Hsinchu)

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目前位置:首頁 / 找工作 / 半導體業 / 台灣應用材料股份有限公司 (Applied Materials Taiwan) / (已徵到) Customer Engineer 客服工程師 - 應屆畢業生為主 (Location-Hsinchu)

工作內容

Key Responsibilities :
1. Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance.
2. Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls. May initiate or participate in projects to drive down costs or increase uptime. Ability to carry out action plans and report findings. Verifies operational quality of system equipment.
3. Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. May identify procedural issues.
4. Can perform most retrofits on equipment. Assists in process issues.
5. Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
6. Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area. Demonstrates strong interest and knowledge of the customer’s business. Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. Is consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback. Understands the impact of various actions/decisions on the account. Is aware of potential dissatisfies and escalates as appropriate. Develops and executes corrective action plans.
7. Performs BKM’s. Actively engages in the use of knowledge management systems. Complies with all IP guidelines.
8. Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge :
* Is skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area

Business Expertise :
* Uses knowledge of how the team integrates with others to accomplish the team objectives
* Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge

Leadership :
* Provides informal guidance and support to more junior team members

Problem Solving :
* Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures

Impact :
* Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency

Interpersonal Skills :
* Explains technical information within the team

職缺資訊

上班地點
新竹市東區研發二路32號 地圖
上班園區
竹科工業園區
上班時段
依公司規定
休假制度
依公司規定
職務類別

職缺條件

工作性質
全職
工作經驗
不拘
需求人數
5 - 10人
可上班日
一個月內
管理責任
不需負擔管理責任
是否出差
需出差,時間6個月以下

技能條件

教育程度
大學、碩士
科系限制
電機電子工程相關、機械工程相關、工程
其他條件
Education :
* Associate’s Degree
* Scored TOEIC higher than 550

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

員工福利

福利說明

優渥薪資:固定年薪14個月, 另加發績效獎金及股票 
優惠認股:員工享折扣認購美國總公司股票
輕鬆購車:3年36萬免息汽車貸款
享受假期:每年享優於勞基法之休假數,隨年資增加,最多達每年30天 
玩樂好行:員工及眷屬國內外旅遊補助
健康好食:免費早餐、半價午餐及晚餐
安心出差:差旅緊急協助計畫
福利補助:生育補助、結婚津貼,三節及生日禮金、特約廠商優惠
身心健康:員工健康檢查、專業心理諮商、員工健康方案、營養和體重控制、健康講座
多元活動:舉辦青山活動、家庭日、春秋季一日旅行、戶外活動及成立各式社團
輕鬆紓壓:附設健身房及韻律教室,專業教練提供課程;美髮、美容、油壓、穴道指壓等

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